Terms and Conditions of Sale –

La P’tite Cerise SRL

Article 1 – Seller Identification

La P’tite Cerise SRL
Avenue de Mérode 87, 1330 Rixensart – Belgium
VAT: BE0755.752.932 – RPM Nivelles
NACE Codes: 10.830 – 46.370 – 47.242 – 47.29901 – 47.54001 – 47.59301 – 56.10204
Email: info@la-ptite-cerise.be
Phone: +32 2 759 62 02
Website: https://la-ptite-cerise.be

Opening hours: Tuesday to Saturday, 10:00 to 18:00
Order processing: Orders are prepared and shipped during business days (Tuesday to Saturday). No shipments are made on Sundays, Mondays, or public holidays.

Article 2 – Definitions

  • Customer: Any individual acting as a consumer placing an order via the site.

  • Seller: La P’tite Cerise SRL.

  • E-store: The website https://la-ptite-cerise.be

  • Products: Items offered for sale on the E-store.

  • Data: Customer’s personal information (name, address, email, etc.).

  • Cookies: Files automatically stored on the Customer’s device during browsing.

Article 3 – General Provisions

Placing an order on the site implies unreserved acceptance of these Terms and Conditions.
Minors under 18 are not authorised to place orders. The Seller reserves the right to request identification when products are collected in-store.

Article 4 – Online Orders

The Customer provides complete personal information when placing their first order.
Order validation implies acceptance of prices, products, and these terms.
The Seller may refuse or cancel any suspicious or clearly fictitious order.
An order may be modified or cancelled as long as it has not yet been confirmed.

Article 5 – Prices

Prices are listed in euros, VAT included, excluding delivery charges.
The invoiced price is the one in effect at the time the order is validated, unless there is a clear pricing error.

Article 6 – Payment

Payment is made online via the secure Stripe platform (SSL certificate, PCI DSS compliance).
Accepted payment methods:

  • Visa

  • Mastercard

  • Maestro

  • Bancontact

Article 7 – Product Availability

In the event of product unavailability, the Seller will inform the Customer as soon as possible. The Customer may then:

  • Accept an equivalent replacement product,

  • Or request a refund for the unavailable product.

Article 8 – Delivery and Collection

In-store collection
At: Avenue de Mérode 87, 1330 Rixensart – Belgium

Delivery
Handled by Bpost (home or pickup point) or Mondial Relay (pickup point only)

Delivery zones
Belgium and neighbouring countries: France, Luxembourg, the Netherlands, Germany

Estimated timeframes

  • Preparation: 2 working days after payment (Tuesday to Saturday)

  • Bpost:

    • Belgium: 1 to 2 working days

    • Neighbouring countries: 3 to 5 working days

  • Mondial Relay:

    • Belgium: 2 to 3 working days

    • Neighbouring countries: 3 to 5 working days

Delivery fees
Automatically calculated at checkout, based on:

  • Package weight

  • Delivery method

  • Destination

Indicative prices:

  • Mondial Relay (Belgium): from €4.50

  • Bpost (Belgium): from €6.90

  • Mondial Relay (France, Luxembourg, Netherlands, Germany): from €6.00

  • Bpost (France, Luxembourg, Netherlands, Germany): from €9.90
    Fees may vary depending on the carriers’ pricing terms.
    The total amount is shown before the final validation of the order.

Article 9 – Right of Withdrawal

As per the Belgian Code of Economic Law, articles VI.47 to VI.51:
The Customer has a 14-day right of withdrawal without justification, starting from:

  • The day of the contract (services),

  • The day of physical receipt of goods (products),

  • The day of receipt of the last item (if split delivery),

  • Or the day of receipt of the first item (for subscriptions).

If the Customer was not informed of their right of withdrawal, this period is extended by 12 months.

To exercise this right, the Customer must send an unambiguous declaration or use the withdrawal form provided in the annex.

If withdrawal is valid:

  • The Seller refunds all amounts paid, including standard shipping costs, within 14 days of notification.

  • Refunds are made via the same payment method unless otherwise agreed.

The Customer must:

  • Return the goods within 14 days of notifying withdrawal.

  • Cover the direct cost of return.

  • Ensure the products are returned in their original condition and packaging, unused beyond what is necessary to verify the product’s nature and features.

Article 10 – Exemptions from the Right of Withdrawal

The right of withdrawal does not apply to:

  • Customised or perishable goods

  • Goods unsealed after delivery for hygiene reasons

  • Goods mixed inseparably with others

  • Alcoholic beverages with delayed delivery and value fluctuation

  • Audio/video recordings or software unsealed after delivery

  • Digital content not supplied on a physical medium

  • Fully executed services

  • Contracts concluded at public auctions

  • Dated accommodation, catering, leisure or transport services

Article 11 – Legal Guarantee

The Customer benefits from a 2-year legal guarantee of conformity under Belgian law.

Article 12 – Data Protection (GDPR)

Customer data is processed in accordance with the GDPR and the Belgian law of 30 July 2018.

Collected data:

  • Voluntarily provided information

  • Data from orders or site navigation

  • Cookies (only with the Customer’s consent)

Customer rights:

  • Access

  • Rectification

  • Deletion

  • Partial objection

Data may be shared with subcontractors (e.g., logistics or invoicing providers) strictly for contract fulfilment.

Article 13 – Disputes

In the event of a dispute, the parties will first seek an amicable resolution.
If unsuccessful, only the courts of the Seller’s registered office jurisdiction have competence.
Belgian law exclusively applies.

Article 14 – Complaints

Complaints must be addressed to:

La P’tite Cerise SRL
Avenue de Mérode 87, 1330 Rixensart – Belgium
Email: info@la-ptite-cerise.be
Phone: +32 2 759 62 02

Article 15 – Online Dispute Resolution

In accordance with EU Regulation 524/2013, the Customer may file a complaint via the European platform for online dispute resolution:
👉 https://ec.europa.eu/consumers/odr

Article 16 – Coffee Subscription Plans

16.1. Overview
The Seller offers monthly coffee subscription plans, allowing the Customer to receive a curated coffee selection at regular intervals, depending on the chosen offer.

16.2. Term and Renewal
Subscriptions are entered into for an initial period of one (1) month and are automatically renewed each month, unless cancelled by the Customer in accordance with Article 16.5.

16.3. Payment
Payment is automatically collected each month via the payment method selected at the time of subscription. If payment fails, delivery will be suspended until the situation is resolved.

16.4. Delivery
The delivery terms follow those set out in Article 8 of these Terms and Conditions. Any changes to the delivery address must be made by the Customer before the next renewal date to be taken into account.

16.5. Modification or Cancellation
The Customer may modify or cancel their subscription at any time via their personal account.
Any modification or cancellation made at least 48 hours before the renewal date will take effect the following month.

16.6. Right of Withdrawal
In accordance with Articles VI.47 et seq. of the Belgian Code of Economic Law, the Customer may exercise their right of withdrawal within 14 days of subscribing to a plan, provided that no delivery has yet taken place.
If the first delivery has already been made, cancellation will take effect at the end of the current monthly period.

Annex – Standard Withdrawal Form

To be sent to:
La P’tite Cerise SRL
Avenue de Mérode 87, 1330 Rixensart – Belgium
or by email to: info@la-ptite-cerise.be

I hereby notify the withdrawal from the contract concerning the sale of the following product(s):

  • Product(s): …………………………………………

  • Ordered on: ……………… / Received on: ………………

  • Name: …………………………………………

  • Address: …………………………………………

  • Date: ………………

  • Signature (only if sent in paper format)