Article 9 – Right of Withdrawal
In accordance with Article VI.47 of the Belgian Economic Law Code, the Customer has a 14-day right of withdrawal starting from the delivery date at the address provided in the order, either by the Customer or a third party, for unopened and unused products.
The Customer must inform the Seller of their decision to withdraw from the contract within 14 days, without providing a reason, by using the withdrawal form attached to these terms and conditions.
The Customer must return or hand over the goods to the Seller without undue delay, and in any case, no later than 14 days after communicating their decision to withdraw via the withdrawal form. This deadline is met as long as the products are sent back before the 14-day period expires.
Returned products must be in their original, unopened packaging and must not have been used.
The Customer is responsible for the direct costs incurred for returning the products.
The Seller will refund all payments received from the Customer, including initial shipping costs, without undue delay. However, the refund will be delayed until the products have been received.
The Seller is not required to reimburse additional costs if the Customer expressly chose a more expensive delivery method than the standard shipping option offered.
The refund will be processed using the same payment method used by the Customer for the order, unless the Customer explicitly agrees in writing to an alternative method. In this case, the selected payment method must not generate additional costs for the Customer.
